Understanding the Service Help Screen on your Q-2100: Codes 07, 08, 09, 10

Each line in the menu is designed to display problems for specific machine functions. When the machine cannot accomplish a function it will indicate SERVICE on that particular line.

07 Lamp Temperature

Cause: One of the lamp sections is generating too much heat

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics Technical Support for further information 800-587-2743.

08 Line Voltage

Cause: Electricity is not reaching all of the components of the Q-2100

Response: (1) Follow the instructions given by the machine. (2) Make sure all power cords are securely connects. (3) For any further information or if parts need to be ordered call Optical Dynamics Technical Support 800-587-2743.

09 Communication

Cause: A communication error occurred between the Post Cure unit and one of the other system components.

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics 800-587-2743.

10 Replace Hood Filter

Cause: The effective life of the air filter in the Main Chamber hood is expired. The filter must be replaced.

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics 800-587-2743.

Satisfying Your Patients

Satisfying your patients is a full time job. If you don’t treat them right someone else will. Treat them well and they will help you sell!

clearLIGHT advantage and sunSMART lenses are the some of the best lenses they have ever purchased. Make sure to educate them during the sales process. Consumers are sharper than ever. They want information and knowledge. Help them understand, in simple terms why their lenses are better. Remember, they need to be able to explain it to their friends when bragging about their new lenses.

clearLIGHT advantage digital  lenses are clearer, sharper and provide enhanced comfort over traditional lenses. This is because each Rx is custom processed to the patient’s prescription using digital free-form molds. There is no grinding and polishing as with traditional lenses.

Digital Lens                                 Traditional Lens

sunSMART II grey or brown digital lenses are a lighter, faster photochromic lens and are longer lasting and more comfortable than other photochromics options. This is because the photochromic dyes are throughout the entire lens and not just a coating. Combined with the same processing attributes as clearLIGHT , the sunSMART II lens provides an optimum photochromic experience.

Help, How Do I Get Monomer Out of My Clothes?

First, don’t worry…it will usually come out if you treat it properly before washing. Take it from someone who spends a lot of mixing newmonomers, here is what to do:

1) Blot up any monomer you can from the area to keep it from spreading and limit its ability to cure (it doesn’t cure as easily when there’s less of it). Don’t spend a bunch of time in the sun with monomer-soaked clothes either. Sunlight cures it, and once it’s hardened it’s not coming out. Room light and short periods outside aren’t typically a problem.

2) Locate a bottle/stick of Shout Ultra Gel (it’s the one with the little scrub brush built into the top of the bottle). Make sure it says you can wait up to a week to wash the item after treating a stain.

3) Thoroughly saturate the spot with Shout and scrub it a little. Make sure it penetrates the fabric well. If the garment is thick, apply from the inside too.

4) DO NOT wash it immediately. You can wait up to a week, so give it some time to work on the monomer – a couple days at least.

5) Wash normally

Washing MachineOther stain removers might work too, but Shout is the one I’ve used to save a bunch of clothes over the years. I think being able to leave the ultra concentrated version on for quite a while before washing really helps.

On a related note, photochromic clothes do sound kind of fun until you walk outside and realize you look like a horror movie extra because your nice white shirt has concentrated red photochromic goop smeared on it. It took a couple treatment/wash cycles to fix that one, but Shout rescued it too.

Casting, It’s a Good Thing

So as a staff member, why would I want to cast lenses?

Job security: Ever think it’d be easier to just call a lab and have the lenses made? It is easy. In fact it’s so easy that pretty much anyone can do it. Making lenses requires a little more effort, but it also makes you an integral part of the transaction. The person that makes the lenses is harder to do without than the person that orders them. Making lenses in-house also makes the practice you work for more profitable!

It’s pretty cool: Do you ever think about the direct output of your efforts helping people see? You’re making something that improves their lives. You’re not just an order taker and delivery box. Some stores can’t even tell you what kind of lenses they’re selling. The corporate office or lab decides that for them and doesn’t feel the need to tell customers. If you make the lenses you’ll know more about how they behave and how they should be used. You become a more important part of your customers’ lives.

Keep it local: With economic worries and political unrest around the globe, more people are deciding they’d rather spend their time and money at local businesses. Let your customers know you’re actually MAKING their lenses at your store on equipment that’s made in the USA. If you need something out of range, our lab can probably surface it for you and it’ll still be made in the USA (we cast our own blanks in Louisville, KY and surface them in the same lab).

Differentiate yourself and the business: Remember earlier when we were talking about how easy it is to phone an order in? With Internet eyeglass retailers growing, the consumer can easily “phone in” a prescription too. It’s important to give the customer something they can’t get online, so they’ll want to come to your store. Whether it’s a quick turnaround, intimate knowledge of lenses and materials, or the fact that you’re going to personally make the lenses for the user, you have the opportunity to give your customers something a little more special. There are still lots of people that value a personal touch and want to build relationships with the businesses they frequent. Don’t underestimate the importance of those parts of the transaction.

And remember Casters Do it Better!

 

Understanding the Service Help Screen on your Q-2100: Codes 04, 05, 06

Each line in the menu is designed to display problems for specific machine functions. When the machine cannot accomplish a function it will indicate SERVICE on that particular line.

04 Filament Heat Power

Cause: At lease one of the lamp filaments is not receiving continuous power. The filaments help the bulbs to light up.

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics Technical Support for further information 800-587-2743.

05 Lamp On Time

Cause: The effective life of a set of lamps has been exceeded.

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics Technical Support 800-587-2743.

06 Post Cure Heaters

Cause: At lease one of the Post Cure heaters is not receiving power.

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics 800-587-2743.

Eye Center Boutique Opens Impressive 13th Location!

With a business model centered around in-office lens production, the Eye Center Boutique franchise continues to flourish on the island of Puerto Rico.

Opening their 13th location, Optical Dynamics welcomes Eye Center Boutique Fajardo to the Q-2100 user family! Located in the Plaza Fajardo in the east region boarding the Atlantic Ocean they are th, newest ECB franchisee.

Offering eye exams, contact lenses and eyeglasses made in an hour, they have the best selection of designer sunglasses, boutique bags and a collection of accessories from several designers at affordable prices.

Optical Dynamics is proud to have our technology as an integral  part of their successful business plan and looks forward to working with their newest location.

4 Key Online Optical Trends:

Eyecare Business September 2019

  1. Online Sales: Just under 5% of eyeglass frames sold in the 12 months ending September 2018 were bought online, according to research done by the Vision Council. That is, however, an 11% year-to-year increase in unit sales. That growth rate has pretty much stayed the same since 2014.
  2. Online Dollar Volume: As for revenue, sales of optical products online rang in at $2.13 billion for the 12 months ending December 2018. That’s up 9.2% from a year earlier.
  3. Plano Sales: This is an entirely different story. “During the 12ME period September 2018…up to 9.3 million American adults purchased plano sunglasses directly over the internet,” reports the Vision Council.
  4. Internet Users: Among American adults who indicated in 2018 research they used the Internet to purchase eyewear over a six-month period, 24% bought Rx eyewear and 31% plano sunwear.