In an article published in Optometric Management, author and Q-2100 system owner Dr. Davis shares five steps to help optical professionals reap the benefits of providing an optimum pair of glasses. No one wants upset patients claiming they can’t see out of their new eyeglasses in a waiting room full of patients!
Step One: Double check the refraction. According to Dr. Davis, “I rarely change a prescription more that +/-0.75D so when a patient’s prescription has changed more than that amount I have found the number of remakes increase, so I always examine the patients previous refractions to ensure I haven’t made an error prior to recording the new Rx.”
Step Two: Manage the patient’s expectations. “If the patient’s prescription has changed significantly, educate them on what specifically they can expect with the new prescription,” says Dr. Davis. “And always take the time to educate first time progressive wearers,” added Davis.
Step Three: Have a well educated optical staff. “Always make sure your staff understands appropriate frame selection, pupillary distance and seg height along with proper patient positioning,” advises Davis.
Step Four: Always check lens powers. “Another way to prevent spectacle remakes is to always check the lenses your lab produces as soon as they arrive,” recommends Davis. By checking the lenses before they are dispensed you can catch any lab production errors.
Step Five: Provide a written policy. Dr. Davis recaps his recommendations with the suggestion for a written policy. “Give your patients a written policy on re-makes before they leave the office with their new spectacles. Although completely avoiding spectacle remakes is impossible, the five aforementioned tips can reduce them and result in more happy patients,” Davis adds.
The monomer inside the cavity has been solidified during the curing cycle. Once the curing cycle is complete, the mold cavities are demolded to expose the lens surface. The assembly should be separated while still warm. Try not to “force” molds off the lens. If a mold does not release, simply return it to the soaking container and try again.
Sseparate one of the molds from the assembly with the demolding tool. Insert the tool into the notch located opposite the fill port. Only use the tool as a wedge or to pry. If a mold does not come off, soak the entire assembly for at least 30 seconds in the demolding container and try again.
Put the freed mold in the soaking container for later cleaning and place the remaining mold/lens assembly to soak for at least 1 minute. The lens will release from the remaining mold.
If the last mold does not come off after soaking in the demolding container, try to gently using the demolding tool.
Put the molds in the soaking tub and the lens back in the job tray. Repeat this process for the left side. The molds should all be in the soaking tub and the lenses in the job try when you finish this step.
At Optical Dynamics all Q-2100 and nanoCLEAR AR equipment is assembled, tested, and shipped direct from Louisville Kentucky. We manufacture all lens materials and coatings onsite. Our R&D team develops and blends all photochromics in-house. At Optical Dynamics we are proud to be a made in the USA company.
As a Q-2100 Digital Lens System owner you are producing lenses in the USA, made with products manufactured in the USA, while providing your operator with employment in the USA. Lens products made in the USA differentiates you from most other practices in your area, so share the news. This is a great message and your patients should know it!
You have received a message on the upper left side of your Post Cure menu screen that reads Service Required Press Help and are notified that its time to change your post cure bulbs.
Step One: Remove the Post Cure face plate/filter panel by pulling if off
Step Two: Slide both hands under the lamps with palms facing up
Step Three: Remove lamps by twisting them 90 degrees to unlock them and then gently pull them from the lamp holders
Step Four: Install new lamps by pushing them into the lamp holders and twisting them to lock them in place.
Step Five: Make sure the new bulbs are securely installed before continuing
Step Six: Snap the Post Cure face plate/filter panel back on
Step Seven: Call Bob Miller ext. 283 or Bob Lossman ext. 276 in our Service Department to walk you through resetting the lamp timers. 800-797-2743
- Review your product literature…are you talking about the clearLIGHT, sunSMART, blueVIEW and nanoCLEAR AR products?
- Review your on hold message…are you telling your patients about the new digital lenses you produce direct to their prescription while they wait?
- Review your employee compensation program…does your internal program encourage your staff to sell the products you produce?
- Review your staff training program…do all team members know how to present the new product offering to your patients?
- Review your target production…have you implemented a target production rate for your in-house lab?
You may order supplies and lenses from Optical Dynamics. We are open and ready for business. To place supply orders online visit: http://www.opticaldynamics.com/order or fax orders to 888-900-5504.
Are you operating with limited staff? Let Optical Dynamics cast your lenses for you! Order clearLIGHT advantage and sunSMART photochromic with or without nanoCLEAR AR through our ready-to-edge program. Print and use the below order form for easy processing.