Serve Customers Better with the Q-2100 Digital Lens System

Steve B., optician and Q-2100 user in Arlington Heights, IL, shares stories of how the technology keeps his customers coming back.

“A patient came back to our offices after taking his prescription to LensCrafters and asked how much progressive lenses with anti glare and photochromic would cost and how long it would take to get them. Well, not only was the patient shocked by our practice saving him over $200.00 on his pair of lenses due to our Arlington Eye Buildingin-house manufacturing, he had his lenses in 2 hours instead of one to two weeks. I now have a patient for life.”

“I told a patient their sunSMART photo lenses with reflective free glare protection would be ready for them in a couple of hours. They said jokingly, OK, we will see you in a couple of weeks. When I called them that afternoon and said come on in and get your new glasses, they said they were never going back to their old time optical location, they just were beyond words. Another patient for life!”

Online Etiquette

VCPN February 2017

  1. User proper grammar and punctuation: Punctuation and good grammar convey professionalism Online Etiquette
  2. Never use caps: Its like walking up to someone and yelling at them
  3. Re-read what you wrote before you post or send it: Read what you have typed to make sure it’s clear, polite and helpful
  4. Don’t comments when you are angry: It’s too easy to answer inappropriately in the heat of the moment
  5. Question your perception of the intent of the person posting: Ask yourself if it’s possible that the other party meant something different.
  6. Remember that the words you’re seeing were written by people: If you wouldn’t say to someone’s face what you’re about to write digitally, don’t, its that simple

For the full article visit visioncareproducts.com

Remember to Always Complete the Annealing Process

Annealing is an integral step in production and should always be completed.  The procedure relieves the stress from the lens necessary to reach its final power.  Annealing is also an important part of the nanoCLEAR AR process, helping to strengthen the AR and to finalize the hydrophic top coat application.

After demolding the lens must be cleaned to remove monomer residue and flashing. If not cleaned properly, the residue may harden on the surface of the lens during annealing leaving a permanent defect. To produce a tack free, easily cleaned edge, we recommend the use of a handstone or the cribbing of the lens on an edger. Spray Q-Spray on the edged lens and thoroughly clean it before continuing. Dry the lens with a lint free cloth.

Place the newly demolded and cleaned lenses into the anneal positions (the back two positions in the drawer of the post cure chamber) and press the ANNEAL button. Rotate the knob to scroll through multiple jobs (if they are available for annealing) and press the ANNEAL button when the proper job is displayed. Press ANNEAL again to start the timed annealing cycle. The end-of-cycle tone will sound when the process is complete. Press the ANNEAL button  to stop the tone. Remove the lenses from the post cure drawer and place them in the job tray. Allow the lenses to cool to room temperature before edging and insertion.

Service, Quality and Profitability

Ten YearsOptical Dynamics is pleased to celebrate 10-years working with the Cohen’s Fashion Optical family of corporate and franchise locations.

Cohen’s Fashion Optical with numerous  locations in and around New York City and the island of Puerto Rico, has been avidly using the Q-2100 Digital Lens system with nanoCLEAR AR since 2007 and understand the value of fast service for repeat business.  The optical group also understands the importance of quality and the necessity to improve the bottom line. With the Q-2100, their locations can provide the service speed needed while keeping production costs predictable.  Cohens NYC

“The Q-2100 makes my job easier because it produces excellent results in processing lenses,” said one lab technician from a NYC location “Our customers are very satisfied with the lenses we dispense,” they concluded.

We are looking forward to working with the organization for another ten years!

 

It’s Derby Time, Let’s Run for the Roses!

Derby 2017As we are located in Kentucky, come early May it’s all about the horses, Derby horses to be exact. This year will be the 143rd running of the $2 million  dollar world famous Kentucky Derby. What some people have dubbed the “most exciting two minutes in sports.” With the singing of My Old Kentucky Home, the array of outlandish derby hats and the drinking of the traditional mint julep, the first Saturday in May is always an event.

Happy Derby Day from Optical Dynamics! (throwback 2016)

hat contest

 

Why Dispense Digital Lenses?

With the Q-2100 you produce digital quality lenses through a patented lens production process that utilizes digital free-form molds on both the front and back surfaces of the lens.

This digital process is the only process that eliminates direct machining or polishing of either lens surface for a clarity of vision that can not be achieved any other way.

Q-2100 digital lenses mirror the surface quality and prescription accuracy of the digital glass mold to an exacting tolerance.

Each digital lens is processed in high index material custom made to the patients finished Rx.

Dispense digital lenses to upgrade the visual clarity of every patient.

Keep Your Q-2100 Looking Like New!

Don’t forget to regularly clean your Q-2100 Digital Lens System. The production process involves varying materials that produce small amounts of debris with each job processed. Buildup and leftover residue can cause your unit to perform below its optimal levels. Keep your system looking  and running like new with the following daily & weekly tasks.

Daily Maintenance

  • Keep production area and machines clean wiping up any spills
  • Remove and clean out excess fluid from the spin bowls and blot dry
  • Clean excess coating build up from the spin stages
  • Wipe down the drawers in the main chamber and post cure chamber
  • Visually inspect the filter plates for any residue and wipe clean with Kaydrys and Q-Spray if necessary
  • Ensure that all molds are cleaned and returned to the mold storage cabinet and never leave molds to soak overnight
  • Top off all cleaning solutions and monomer as needed

Weekly Maintenance

  • Remove the Q-2100’s front panels and visually inspect the air filters. Clean the filters with tap water and a mild soap if necessary. Blot dry and allow to dry overnight before returning to the panel
  • With the oven at room temperature, clean the glass plate in the top of the oven box (DO NOT attempt to clean the glass while the oven is hot). Use Q-Spray and a clean, nonabrasive cloth to clean. Reinstall the front panels
  • Change Q-Soak solutions at least once per week unless required more frequently due to volume or contamination
  • Remove spin bowls to soak overnight in a separate tub or bucket and then scrub with a scrub pad and rinse with hot water. Due to volume or debris build up this process may be required more frequently than once per week.
  • Change scrub pads as needed

Pearle Vision Franchisee Long Time Advocate

Pearle logo

Pearle Vision Cleveland, TN has been caring for their patients since 1961. With a dedication to providing genuine eye care with eye exams, high quality lenses, and a wide offering of brand name frames, current franchise owner Aaron Wilson has been a long time advocate of in-office lens production.

Pearle 5 StarOne of several Pearle franchise locations utilizing the technology, Mr. Wilson added the Q-2100 to his practice in early 2006 and the nanoCLEAR AR unit later that same year. Providing same or next day delivery of anti-reflective eyewear was a motivating factor in his decision to pursue in-office lens production. The addition of the technology was an important boon to his business and he added a second system configuration to his lab for increased production.

With eye health and wellness as their primary focus, Pearle Vision Cleveland, TN has received many 5 star customer reviews for their business and service.