In-Office System Allows for Improved Service

Roxann Vann, lab technician at Accent Eye Care, has been working with the digital lens technology for nearly two years and loves working with both machines. “The Q-2100 allows me to have tow jobs going at the same time with  the third job in the nanoCLEAR AR unit preparing to be made. I can also have the molds pulled for the fourth job,” said Vann. “These machines are very practical to getting jobs out quickly,” Vann added.

When asked to share a customer story, Vann said, “we have had several patients that have had broken frames and are unable to complete their daily tasks, with having the Q-2100 machine we are able to provide the customer with a great quality lens and get the job completed in the same day.” “Customers are amazed that they are able to get a lies with AR and photochromic with a one day turn around,” added Vann. “I love being able to provide this type of service to our customers,” she concluded.

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Lens Troubleshooting

Question: I have a lens that is “speckled”, what can cause this and what can I do?

Possible Causes: Lens was removed from the annealing stages and cooled under running water while too hot. If a lens is cooled under running water while hot, it may have a “speckled” appearance caused by localized differences in the rates of cooling of the lens surface. These speckles can be numerous, irregularly shaped.

Solution: The lenses should be air cooled for several minutes before running water over them. If you have a “speckled” lens, returning it to the annealing oven for 5 to 10 minutes will usually eliminate the issue

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Optical Dynamics & Vision Dynamics Lab to Attend Vision Expo West

Representatives from Optical Dynamics and Vision Dynamics Laboratory are pleased to attend this year’s Vision Expo West Thursday September 18th  through Saturday September 20th.  Although not exhibiting at the  show, representatives will be available for onsite appointments should you wish to meet and discuss our Digital Lens Technology and Lab Services.

Attendees will include:

  • John Dippold, President Optical Dynamics ext. 285
  • Michael Yager, VP Sales Optical Dynamics ext. 291
  • Eric Lindquist, Account Manager – elindquist@visdynlab.com
  • Julianne West, Director of Sales Admin & Mkt ext. 253

For appointments, please call 800-797-2743

Exhibit hours for the event are as follows:

  • Thursday, September 18th 9:30am – 6:00pm
  • Friday, September 19th 9:30am – 6:00pm
  • Saturday, September 20th 9:30am – 5:00pm

We look forward to meeting with you at this year’s event!

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Welcome Pro-Optix, to Our User Family

James BardOptical Dynamics is pleased to welcome Pro-Optix in Silverdale, WA as one of the newest members of our Q-2100 user family. An professional independent optical location in a mall setting, Pro-Optix offers prescription eyewear at affordable prices. James Bard, Owner, recently added the Q-2100 & nanoCLEAR AR technology to his business to offer just-in-time delivery of quality eyewear. Lower lens cost and practice differentiation were also decision factors. Our retail trainer spent two days onsite with James and his team with the production process.

Welcome to the family Pro-Optix! Pro Optix

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Vision Dynamics Sponsors Wings of Hope Golf Tournament

UHC Child FoundationVision Dynamics is pleased to participate in the Wings of Hope Golf Tournament as a Tee Box sponsor. The Tournament is presented by the United Healthcare Children’s Foundation and is an annual fundraising event. This year’s tournament will be held at the Manor Country Club in Rockville, MD Monday September 8th, 2014.  Mike Yager will be representing the company in the event. Wish him luck!

The UnitedHealthcare Children’s foundation was incorporate in 1999 to improve the lives of children who need financial assistance to cover medical treatment. In 2006, the UnitedHealthcare Children’s foundation was expanded to a11 50 states.  In 2012 UHCCF provided medical grants to 1,366 children worth an estimated $4.1 million.

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From the First Q-2100

Julianne West started her career with Optical Dynamics Corporation in 1999 at the launch of the Q-2100 Digital Lens System. As Client Care Manager, she was privileged to welcome the very first Q customers to the Optical Dynamics family and helped build a company culture committed to exemplary customer support.  During her time in this position, Julianne worked to develop long lasting relationships with clients while providing the foundation necessary for continued success with the technology. Even now, 14-years later, she looks forward to seeing customers who have been part of their user family since the beginning and enjoys welcoming new faces to their team.

As the sale of the technology grew and expanded to international markets, Julianne was promoted to International Sales Coordinator overseeing client relations across the globe. An exciting time for the company and her personally, Optical Dynamics expanded equipment sales into over 30 countries and developed distributorships that remain in place today. It has been an ongoing pleasure for Julianne to represent Optical Dynamics at trade shows in the US and abroad including MIDO, SILMO, ICEE and most recently at Abiooptica in Brazil and IAPO in the Philippines. In this position she enjoyed meeting the unique needs of an international client base and counts many of them as friends, even planning on spending a week on holiday with their South African distributor this coming October.

With the launch of the nanoCLEAR AR unit in 2005, Julianne was promoted to Director of Sales Administration and expanded duties to include marketing and social media development. Managing the placement of trade ads, trade show attendance and website upgrades during a new product launch was a rewarding experience. Social media expansion has been a recent goal with the addition of the Optical Dynamics’ blog and Q-2100 Technician’s club. Julianne’s favorite part of managing the blog is the posting of  customer stories every month. This fun and informative section is a way for existing clients to share their thoughts on the technology and help new clients in their decision making process. Also check out the addition of new professional videos to the Optical Dynamics and Vision Dynamics Lab websites.

Julianne looks forward to continued professional growth for herself and the company.

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Enjoy the Holiday!

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Strategies for New Hires

Eyecare Business July 2014 By Ginamarie Wells

NFORMAL onboarding consists of employees learning about their new jobs without an organizational plan or written process. It may include job shadowing and knowledge exchange with key employees, mentoring and coaching with managers, and on-the-job training with existing employees.

Hello and welcomeFORMAL onboarding includes a sequence of procedures that take a new employee through the process of learning job tasks and office social norms. Activities can include: Web-based video orientations, e-tutorials, interval training planned so learning occurs at specifically planned junctures, team roundtables, and, finally, field experiences and product training with key vendors.

The most successful onboarding programs have one individual overseeing how the employee navigates the process, and all current employees are included in some of the activities. According to the SHRM, there are four elements that indicate a successful onboarding.

SELF CONFIDENCE in job performance, which effects organizational commitment.

ROLE CLARITY, making sure your new hire understands their role and expectations.

SOCIAL INTEGRATION, when an employee begins to establish healthy working relationships with existing employees.

ORGANIZATIONAL CULTURE KNOWLEDGE, an understanding of your practice’s culture and how they fit into it. This is key to a new hire’s ability to support your principles, values, and mission.

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Pearle Vision Franchisee Long Time Advocate

Pearle logo

Pearle Vision Cleveland, TN has been caring for their patients since 1961. With a dedication to providing genuine eye care with eye exams, high quality lenses, and a wide offering of brand name frames, current franchise owner Aaron Wilson has been a long time advocate of in-office lens production.

Pearle 5 StarOne of several Pearle franchise locations utilizing the technology, Mr. Wilson added the Q-2100 to his practice in early 2006 and the nanoCLEAR AR unit later that same year. Providing same or next day delivery of anti-reflective eyewear was a motivating factor in his decision to pursue in-office lens production. The addition of the technology was an important boon to his business and he added a second system configuration to his lab for increased production.

With eye health and wellness as their primary focus, Pearle Vision Cleveland, TN has received many 5 star customer reviews for their business and service.

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Pack Your nanoCLEAR AR Unit Properly for Service

When returning your nanoCLEAR AR unit for service, always remember to follow the packing instructions correctly to prevent damage and unnecessary repairs.

Located in the back of the nanoCLEAR AR unit:

  • Remove power cord
  • Remove network data cable
  • Remove data cable from wash module
  • Remove video PC cable
  • Remove high pressure supply hose
  • Remove drain hose to wash module
  • Remove all chemistry inlet tubing and replace with white caps
  • Remove vacuum inlet
  • Remove monitor from stand
  • Remove monitor stand & push monitor plug down the tube that it is housed in

Located in side your nanoCLEAR AR system:

  • Remove black mold stages
  • Remove wash bowl ring
  • Remove chemistry ring
  • Remove chemistry bowl liner and discard
  • Remove chemistry bowl and clean all chemistry from bowl
  • Remove tips and filters and replace with red caps

Lock motion arm into position to prevent movement. If possible, place the motion arm in the chemistry bowl position and lower the arm. When the motion arm reaches the lowest point press STOP COATING BUTTON. Place bubble warp or packing material on either side of motion arm to prevent movement and install the shipping bracket provided.

Placing nanoCLEAR AR system in the special system box:

  • Place tape or the shrink wrap it came with on the front door panel to prevent door from opening during shipping

  • Gently place nanoCLEAR AR system into box making sure it rests inside the foam cut out inside of box
  • Gently place the top foam insert on top of the nanoCLEAR AR system and push into place
  • Close box and remove any labeling on the outside
  • Tape box closed and place the appropriate shipping labels on the outside

When your system has been boxed up and/or you have any questions, please call Optical Dynamics Technical Support at 8000-587-2743.

 

 

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