Online Etiquette

VCPN February 2017 (re-post)

  1. User proper grammar and punctuation: Punctuation and good grammar convey professionalism Online Etiquette
  2. Never use caps: Its like walking up to someone and yelling at them
  3. Re-read what you wrote before you post or send it: Read what you have typed to make sure it’s clear, polite and helpful
  4. Don’t comments when you are angry: It’s too easy to answer inappropriately in the heat of the moment
  5. Question your perception of the intent of the person posting: Ask yourself if it’s possible that the other party meant something different.
  6. Remember that the words you’re seeing were written by people: If you wouldn’t say to someone’s face what you’re about to write digitally, don’t, its that simple

For the full article visit visioncareproducts.com

Newest User Adds Equipment for Improved Delivery Time

Optical Dynamics is pleased to add our newest Q-2100 and nanoCLEAR AR owner to the user family. Proud to provide eye care services in the Miami-Dade area, the newest user has 4 locations. As a full-service eye care center, they’ve added the optimum equipment to provide complete eye exams and make prescription eyewear.

As quoted on the FB page, “This edge helps us to treat our patients in the best way possible.”

Opting to start with multiple materials, they now produce and dispense clearLIGHT advantage, sunSMART grey and brown, and blueVIEW defense.

Producing lenses onsite means happy customers with just-in-time delivery of eyeglasses.

Steps to Demolding

The monomer inside the cavity has been solidified during the curing cycle. Once the curing cycle is complete, the mold cavities are demolded to expose the lens surface. The assembly should be separated while still warm. Try not to “force” molds off the lens. If a mold does not release, simply return it to the soaking container and try again.

Start with the right cavity. Peel off the gasket. Wipe the edge of the lens with a lint free cloth to remove monomer residue.

Sseparate one of the molds from the assembly with the demolding tool. Insert the tool into the notch located opposite the fill port. Only use the tool as a wedge or to pry. If a mold does not come off, soak the entire assembly for at least 30 seconds in the demolding container and try again.

Put the freed mold in the soaking container for later cleaning and place the remaining mold/lens assembly to soak for at least 1 minute. The lens will release from the remaining mold.

If the last mold does not come off after soaking in the demolding container, try to gently using the demolding tool.

Put the molds in the soaking tub and the lens back in the job tray. Repeat this process for the left side. The molds should all be in the soaking tub and the lenses in the job try when you finish this step.

Mold Cleaning & Storage

Molds normally have residue and flashing on the surface and edges after use. All debris must be removed before the molds can be used again successfully. Clean molds must be stored properly to ensure mold safety while not in use. Additionally, proper mold storage simplifies the picking process when the mold is needed again.

Mold should be left in the soaking containers for at least 5 minutes before cleaning.

Scrub molds thoroughly with the disposable mold scrubber supplied by Optical Dynamics. Never use other types of pads as mold damage may occur. Pay special attention to edges and segment line when cleaning. Rinse the molds with running water if it is available. If running water is not available, use a container of tap water to rinse the molds (change the rinse container water frequently). Spray the rinsed molds immediately with Q-Spray and wipe them dry. NEVER store a wet mold or permanent water spotting may occur.

It is very important that all molds are stored properly and organized. Each space in a mold storage drawer is labeled for one specific mold. Make sure the mold you place there is the right one.

Once clean and dry, read the mold designation near the edge of the mold and find the proper location in the storage unit. Put the mold back into its wrapper (to help protect from dirt and scratching) and gently put into the alloted space.

Starting with a Question

Optometric Management August 2019 by Jim Thomas

  • How do you manage an motivate staff? “managing employees is an art unto itself, as each is unique with different personalities, motivations, and needs,” writes Trudi Charest, R.O. in Manage by Personality.” However, most employees fall into one of four basic personality types: controller, announcer, intellect or insider. By first recognizing the personality, managers can then tailor their approach. For example, the controller will likely respond to competitive situations and recognition.
  • How do I respond to a patient who walks with his prescription, purchases glasses elsewhere and then returns with a complaint about them? Neil Gailmard, O.D., recommends first listening to the complaint and then identifying the problem, which could be an issue with the prescription, PD, seg height or frames. The problem will usually dictate the response. For example, a , “frame problem is really not your problem because you did not sell this frame,” writes Dr. Gailmard. The payoff of this effort? The doctor gets recognized ‘as the true expert in visual science.” In addition, “Building goodwill with the patient that converts to loyalty and referrals is worth some time and effort,” notes Gailmard.

For full article: https://www.optometricmanagement.com/issues/2019/august-2019/starting-with-a-question