{"id":2156,"date":"2018-02-09T02:11:45","date_gmt":"2018-02-09T07:11:45","guid":{"rendered":"http:\/\/blog.opticaldynamics.com\/?p=2156"},"modified":"2018-01-30T16:12:18","modified_gmt":"2018-01-30T21:12:18","slug":"guidlines-for-good-communication","status":"publish","type":"post","link":"https:\/\/blog.opticaldynamics.com\/?p=2156","title":{"rendered":"Guidlines for Good Communication"},"content":{"rendered":"<p><a href=\"https:\/\/blog.opticaldynamics.com\/wp-content\/uploads\/2012\/09\/Good-Communication.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2157\" title=\"Good Communication\" src=\"https:\/\/blog.opticaldynamics.com\/wp-content\/uploads\/2012\/09\/Good-Communication.jpg\" alt=\"\" width=\"238\" height=\"111\" \/><\/a>Always remember the importance of good communication even in difficult situations. It can make the difference between a positive customer experience for repeat business or an unhappy customer that dose not return.<\/p>\n<p><strong>Listening:<\/strong><\/p>\n<ul>\n<li>Give your full attention to the speaker<\/li>\n<li>Do not interrupt<\/li>\n<li>Maintain eye contact<\/li>\n<li>Use positive body language<\/li>\n<li>Use active listening signals such as head movement for agreement<\/li>\n<\/ul>\n<p><strong>Verbal:<\/strong><\/p>\n<ul>\n<li>Be open<\/li>\n<li>Be honest<\/li>\n<li>Be courteous<\/li>\n<li>Be constructive<\/li>\n<li>Do not promote defensiveness<\/li>\n<\/ul>\n<p><strong>Written:<\/strong><\/p>\n<ul>\n<li>Write with a clear purpose in mind<\/li>\n<li>Precision of message<\/li>\n<li>Non confrontational<\/li>\n<li>A hand written card\/thank you is always a nice touch<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Always remember the importance of good communication even in difficult situations. It can make the difference between a positive customer experience for repeat business or an unhappy customer that dose not return. Listening: Give your full attention to the speaker &hellip; <a href=\"https:\/\/blog.opticaldynamics.com\/?p=2156\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-2156","post","type-post","status-publish","format-standard","hentry","category-sales-toolstips"],"_links":{"self":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/2156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2156"}],"version-history":[{"count":3,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/2156\/revisions"}],"predecessor-version":[{"id":2180,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/2156\/revisions\/2180"}],"wp:attachment":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}