{"id":3575,"date":"2019-03-04T11:19:53","date_gmt":"2019-03-04T16:19:53","guid":{"rendered":"http:\/\/blog.opticaldynamics.com\/?p=3575"},"modified":"2019-02-11T12:46:09","modified_gmt":"2019-02-11T17:46:09","slug":"offer-your-patients-a-great-experience","status":"publish","type":"post","link":"https:\/\/blog.opticaldynamics.com\/?p=3575","title":{"rendered":"Offer Your Patients a Great Experience"},"content":{"rendered":"

As shared by Dr. Pavan Avinashi in Optometric Management, offering your patients a great experience starts with having the right staff.<\/p>\n

Foster a staff-centric culture:<\/p>\n

    \n
  1. \"Happy<\/a>Proper recruitment – Having the right players on your team starts with thorough selection process: a) start with a phone interview by staff member to assess personality and motivation b) interview in-person with the practice manager c) interview the candidate personally and define the practice’s culture and expectations d) allow the candidate to “shadow” a staff member to see how they interact with patients and employees<\/li>\n
  2. Define working culture – Hiring the right fit doesn’t work unless you lead by example in creating a happy, comfortable and positive work environment.<\/li>\n
  3. Motivate staff – The best way to do this is to incentivize your staff, a) daily inter-clinic challenges. This is done sporadically without notice b) monthly challenges, this changes month to month c) annual trip challenge, every month we make budget I put money into a trip fund then once a year we plan a trip where the entire team goes.<\/li>\n
  4. Implementing touch points – Regular staff meeting are quintessential in maintaining team moral and solidarity.<\/li>\n<\/ol>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    As shared by Dr. Pavan Avinashi in Optometric Management, offering your patients a great experience starts with having the right staff. Foster a staff-centric culture: Proper recruitment – Having the right players on your team starts with thorough selection process: … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-3575","post","type-post","status-publish","format-standard","hentry","category-sales-toolstips"],"_links":{"self":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/3575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3575"}],"version-history":[{"count":3,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/3575\/revisions"}],"predecessor-version":[{"id":4092,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/3575\/revisions\/4092"}],"wp:attachment":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}