{"id":4587,"date":"2019-08-23T14:11:32","date_gmt":"2019-08-23T18:11:32","guid":{"rendered":"http:\/\/blog.opticaldynamics.com\/?p=4587"},"modified":"2019-08-07T15:47:23","modified_gmt":"2019-08-07T19:47:23","slug":"stand-out-from-the-crowd","status":"publish","type":"post","link":"https:\/\/blog.opticaldynamics.com\/?p=4587","title":{"rendered":"Stand Out from the Crowd"},"content":{"rendered":"

Lab Talk 20 Tips to Improve Your Lab’s Customer Service by Julie Bo’s<\/a><\/strong><\/p>\n

    \n
  1. Ask customers how you can improve<\/li>\n
  2. Use technology to your advantage<\/li>\n
  3. Don’t rely on digital communication alone<\/li>\n
  4. Offer a resource for quality concerns<\/li>\n
  5. Set metrics to measure product quality and customer response time<\/li>\n
  6. Speed ordering and tracking with web-based tools.<\/li>\n
  7. Help customers understand your process<\/li>\n
  8. Encourage customers to submit orders throughout the day<\/li>\n
  9. Define expectations<\/li>\n
  10. Provide alternatives when necessary<\/li>\n
  11. Keep you customer service reps well-trained<\/li>\n
  12. Put a smile on your face before answering the phone<\/li>\n
  13. Have regular meetings with your entire lab staff<\/li>\n
  14. Follow up on all customer requests – no matter how small<\/li>\n
  15. Remember, first impressions count<\/li>\n
  16. Listen first, then speak<\/li>\n
  17. Draft customer service standards<\/li>\n
  18. Give more than expected<\/li>\n
  19. Capitalize of the power of “yes”<\/li>\n
  20. Own up to mistakes<\/li>\n<\/ol>\n

    <click for full article><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Lab Talk 20 Tips to Improve Your Lab’s Customer Service by Julie Bo’s Ask customers how you can improve Use technology to your advantage Don’t rely on digital communication alone Offer a resource for quality concerns Set metrics to measure … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-4587","post","type-post","status-publish","format-standard","hentry","category-sales-toolstips"],"_links":{"self":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/4587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4587"}],"version-history":[{"count":6,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/4587\/revisions"}],"predecessor-version":[{"id":4597,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=\/wp\/v2\/posts\/4587\/revisions\/4597"}],"wp:attachment":[{"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.opticaldynamics.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}