Author Archives: Sales

Pearle Vision Franchisee 18-Year Advocate!

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Pearle logoPearle Vision Cleveland, TN has been caring for their patients since 1961. With a dedication to providing genuine eye care with eye exams, high quality lenses, and a wide offering of brand name frames, current franchise owner Aaron Wilson has been a long time advocate of in-office lens production.

Pearle 5 StarOne of several Pearle franchise locations utilizing the technology, Mr. Wilson added the Q-2100 to his practice in early 2006 and the nanoCLEAR AR unit later that same year. Providing same or next day delivery of anti-reflective eyewear was a motivating factor in his decision to pursue in-office lens production. The addition of the technology was an important boon to his business and he added a second system configuration to his lab for increased production.

With eye health and wellness as their primary focus, Pearle Vision Cleveland, TN has received many 5 star customer reviews for their business and service.

In-House Lens Production Provides Freedom

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CV616 ImageCrystal Vision Optical in Saskatchewan Canada, owned by James Hollstein, licensed optician, has been using the Q-2100 Digital Lens System and nanoCLEAR AR since 2006. When asked what he likes best about the technology, he responded “freedom”. “I now have freedom from the big labs for 90% of my lens sales,” he shared. “Most orders are complete same day and my in house lab costs are low enough to compete in any market and still make a profit,” he added.

The onsite lens production also adds a level of service, not readily available at other optical locations in the area. When asked to share a success story, Hollstein detailed, “A man and his wife wanted two pairs of glasses each. They were all progressives. They each wanted sunglasses. They were amazed that all their glasses were ready the next day and they impressed with service we can provide with our Optical Dynamics system.”

Be Our Guest

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Repost The New OD, Optometric Management March, 2015

In today’s evolving healthcare environment, it’s become vital to separate yourself and your parctice from the crowded landscape. Utilizing proven business models from the marketplace is a great place to start.

Consider the elite hotel brands across the globe whose mission has become impeccable customer service. …This high level of doing business can become your way of doing business if you follow these simple principles

  1. The Art of the Greeting – Ensure that your staff members greet patients by saying, “Welcome to (insert practice here). My name is (insert staff member’s name). How may I help you. Reminding patients where they’re receiving excellent patient care helps establish your brand. Bellman
  2. Dress for Success – From the front desk to the technician, and especially in the optical center, it’s important to have a uniform or dress code.
  3. The Attitude – You can’t train happy and nice and good social skills are hard to learn, too. Therefore, it’s imperative to begin with the end result in mind and hire for personality rather than job skills or experience – in certain positions.
  4. Be Our Guest – Develop a culture that promotes the patient as a guest. When you pass a patient in the hallway, say hello or offer a friendly smile and make sure your staff does the same.
  5. Classy Clinics – Closely monitor your physical space. Please your eyes where patients do by sitting in your waiting room, exam rooms and optical and notice everything.
  6. Don’t Tell the Patient, Show Them – When you are staying at a prestigious hotel, you’re taken there by a staff member. Your staff should do the same.

Providing 5-start service is a great way to build patient loyalty and increase referrals.