Patient Warranties, What Should I offer?

As a Q-2100 or nanoCLEAR AR system owner, you have certain lens warranties that you can pass onto your patients. These warranties carry a real value to you and your patients and can help build a long lasting customer relationship.

  1. Non Adapt: Optical Dynamics offers a 6-month progressive non-adapt warranty from the date the lens is dispensed. If the patient returns their lenses for non adapt, save the lenses and you can return under warranty
  2. Warranty SealPhotochromic: Optical Dynamics offers a 6-month photochromic warranty from the date the lens is dispensed. If the patient returns their lenses for photochromic issues, save the lenses and you can return under warranty
  3. Scratch: If coated with Optical Dynamics’ scratch coat (nanoXT or XTR), Optical Dynamics offers a 12-month scratch warranty from the date the lens is dispensed. If the patient returns their lenses for scratch issues, save the lenses and you can return under warranty. This warranty does not cover abuse of the lens.
  4. nanoCLEAR AR: If coated with nanoCLEAR AR, Optical Dynamics offers a 12-month AR warranty from the date the lens is dispensed. The warranty covers scratching, peeling and crazing. If the patient returns their lenses for these issues, save the lenses and you can return under warranty. This warranty does not cover abuse of the lens.

In order to return under warranty, you must

  1. Provide proof of the date the lens was dispensed and returned along with the reason for the return.
  2. Return in groups of up to 30 pair or 32 pair photochromic (the same quantity as in a bottle of monomer).
  3. Call Optical Dynamics customer service 800-587-2743 to obtain an RMA number.
  4. Once the lenses are returned they will be reviewed and if they comply with the warranty standards will be replaced in like product at the warranty price.

Westchester Medical 15 Years & Going Strong with In-Office Lens Technology

“The Optical Dynamics progressive lens, produced with the Q-2100 Digital Lens System, provides consistent and strong optics for 99% of all patients.,” says Ken Usatch, who runs the optical shop at Westchester Medical in White Plains, NY.  He is referring to the Optical Dynamics tabletop lens production system that he strongly recommended to the practice 15 years ago.

“It took me about 18 months to talk this medical clinic into taking on the Optical Dynamics system, but I had seen what it can do almost 20 years ago in another practice in NY.  I highly recommended it, and I can safely say that most opticians have no idea how great this is,” Usatch added.

Optical Dynamics has spent the better part of two decades assisting practices with reducing their lab bill by offering a turnkey, in-office system that saves his practice 40%, according to Usatch.

“The industry has moved to expensive free-form lenses.  I have seen the casting capabilities, and even in the beginning, Optical Dynamics offered lens-making that produced digital quality lenses that had strong wearability, and did what they were supposed to do,” Usatch remembered.

He indicated that he uses a height of 17 ½ “ as a guide for the progressive lens client. He also indicated an upswing in the new product categories of sunSMART and of ultraSUN – which is good for all people. “They don’t have to go into a polarized lenses, and, it can be used as a sports lens as well,” he pointed out.

For the average optical shop, there is a perception that several thousand dollars is a lot of money to invest into a small, tabletop system which is ergonomic, clean, quiet, and self-diagnostic.  “I say it is the best thing that money can buy to make money and provide patient value in this business,” Usatch added.