Understanding the Service Help Screen on your Q-2100: Codes 04, 05, 06

Each line in the menu is designed to display problems for specific machine functions. When the machine cannot accomplish a function it will indicate SERVICE on that particular line.

04 Filament Heat Power

Cause: At lease one of the lamp filaments is not receiving continuous power. The filaments help the bulbs to light up.

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics Technical Support for further information 800-587-2743.

05 Lamp On Time

Cause: The effective life of a set of lamps has been exceeded.

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics Technical Support 800-587-2743.

06 Post Cure Heaters

Cause: At lease one of the Post Cure heaters is not receiving power.

Response: (1) Follow the instructions given by the machine. (2) For any further information or if parts need to be ordered call Optical Dynamics 800-587-2743.

Flash Fill Unit Troubleshooting

My flash fill stand will not turn on? First double check to make sure the unit is plugged in and the power switch is on. Next, double check the fuses in the back of the unit. If neither are the cause, please give the technical support department a call.

My flash fill stand seems to be leaking from the valve? First, make sure the valve is completely closed. Next remove the valve knob by twisting counter clockwise and pulling. Look to make sure that the two red rubber gaskets are seated inside the valve needle opening. Finish by cleaning the valve knob with IPA and a lint free cloth. If additional help is needed, please call technical support.

Understanding the Service Help Screen on your Q-2100: Codes 01, 02, 03

Each line in the menu is designed to display problems for specific machine functions. When the machine cannot accomplish a function it will indicate SERVICE on that particular line.

01 Post Cure Temperature

Cause: This message can be caused by leaving the Post Cure Drawer open for extended periods of time or the drawer being opened to frequently.

Response: (1) Follow the instructions given by the machine. (2) If the message comes back, please call Technical Support for further information 800-587-2743.

02 Light Intensity

Cause: The top Actinic, bottom Actinic and Post Cure bulbs all have photo detectors that monitor the intensity of the light coming from the bulbs. If this message occurs it means that one of the aforementioned sections is not producing an acceptable amount of light.

Response: (1) Follow the instructions given by the machine. (2) If the problem continues, check to see if all the bulbs in that section are working. If you have a bulb that is not working, check to see if the bulb has become loose in the lamp holders. (3) If the bulb feel tight in the lamp holders, witch the bulb with a different bulb in that section that you know is working. This will determine if it is just the bulb that has blown out of if it is the machine that has a malfunction. (4) For any further information or if parts need to be ordered call Optical Dynamics 800-587-2743.

03 Lamp Power

Cause: At lease one of the lamps in the top Atinic, bottom Actinic or Post Cure sets is not receiving power.

Response: (1) Follow the instructions given by the machine. (2) If the problem continues, check to see if all the bulbs in that section are working. If you have a bulb that is not working, check to see if the bulb has become loose in the lamp holders. (3) If the bulb feels tight in the lamp holders, switch the bulb with a different bulb in that section that you know is working. This will determine if it is just the bulb that has blown or if it is the machine that has a malfunction. (4) For any further information or if parts need to be ordered call Optical Dynamics 800-587-2743.

Changing Out Post Cure Lamps

You have received a message on the upper left side of your Post Cure menu screen that reads Service Required Press Help and are notified that its time to change your post cure bulbs.

Step One: Remove the Post Cure face plate/filter panel by pulling if off

Step Two: Slide both hands under the lamps with palms facing up

Step Three: Remove lamps by twisting them 90 degrees to unlock them and then gently pull them from the lamp holders

Step Four: Install new lamps by pushing them into the lamp holders and twisting them to lock them in place.

Step Five: Make sure the new bulbs are securely installed before continuing

Step Six: Snap the Post Cure face plate/filter panel back on

Step Seven: Call Bob Miller ext. 283 or Bob Lossman ext. 276 in our Service Department to walk you through resetting the lamp timers.  800-797-2743

Why Can’t I Use Expired nanoCLEAR AR Chemistry?

Since our AR chemistries rely heavily on nanoparticles to give them toughness and the right optical properties, they require a little more care than our other materials. To figure out how long they last we did long-term testing here at high, low, and room temperatures. We also thought about what they’d go through in normal storage and shipping. If you use your AR chemistry by the expiration date we expect your lenses to perform just as ours do here. If it’s past the expiration date or was stored incorrectly things aren’t as predictable.

Spending a long time at extreme temperatures or even just sitting around will eventually cause the nanoparticles to stick together. Once that happens their properties change and so do the coatings that are made with them. Expired chemistry can give you hazy coatings or ones that aren’t nearly as tough as they should be. It can also clog up the dispense filters in your nanoCLEAR unit or cause other coating defects like comets.

If we didn’t have to have an expiration date we wouldn’t use one. At this time nanoparticle-based liquid chemistries of all kinds just tend to have shorter shelf lives than those without them. If we figure out a way around it, you can bet we’ll use it. For now though, the expiration date is something we need.

What does the message, SERVICE REQUIRED PRESS HELP, mean?

Topic: You are getting ready to process a job or you have tried to process a job and the lenses didn’t cure properly when you notice that a message line has appeared on the upper left side of your Post Cure menu screen that reads SERVICE REQUIRED PRESS HELP.

The Reason Why: Your Post Cure Unit controls all of the functions for the Main Chamber.  It runs checks on the lamps, lamp intensity, filament power as well as the temperature of the heating oven from the time the unit it is turned on until you turn the unit off.  The System also monitors the current coming into your system and keeps track of the age of your lamps and air filter.  If there is something that the system checks that is out of calibration the SERVICE REQUIRED PRESS HELP line will appear in the upper left portion of the main menu screen.

The Fix: When you press the HELP button located next to the main menu screen you will get a screen that looks like this:

01         OK       Post Cure Temperature

02         OK       Light Intensity

03         OK       Lamp Power

04         OK       Filament Heat Power

05         OK       Lamp On Time

06         OK       Post Cure Heaters

07         OK       Lamp Temperature

08         OK       Line Voltage

09         OK       Communications

Any error detected will be highlighted and will have SERVICE in place of OK.

Example:  03      SERVICE   Lamp Power

If SERVICE appears, select the item that indicates service required and press the encoder to get specific instructions regarding the error and how to proceed in troubleshooting.

The instructions may guide you as to how to repair this issue or it may guide you to call the Technical Support Team at Optical Dynamics (1800-587-2743 Ext. 276 or 283)

Pack Your nanoCLEAR AR Unit Properly for Service

When returning your nanoCLEAR AR unit for service, always remember to follow the packing instructions correctly to prevent damage and unnecessary repairs.

Located in the back of the nanoCLEAR AR unit:

  • Remove power cord
  • Remove network data cable
  • Remove data cable from wash module
  • Remove video PC cable
  • Remove high pressure supply hose
  • Remove drain hose to wash module
  • Remove all chemistry inlet tubing and replace with white caps
  • Remove vacuum inlet
  • Remove monitor from stand
  • Remove monitor stand & push monitor plug down the tube that it is housed in

Located in side your nanoCLEAR AR system:

  • Remove black mold stages
  • Remove wash bowl ring
  • Remove chemistry ring
  • Remove chemistry bowl liner and discard
  • Remove chemistry bowl and clean all chemistry from bowl
  • Remove tips and filters and replace with red caps

Lock motion arm into position to prevent movement. If possible, place the motion arm in the chemistry bowl position and lower the arm. When the motion arm reaches the lowest point press STOP COATING BUTTON. Place bubble warp or packing material on either side of motion arm to prevent movement and install the shipping bracket provided.

Placing nanoCLEAR AR system in the special system box:

  • Place tape or the shrink wrap it came with on the front door panel to prevent door from opening during shipping

  • Gently place nanoCLEAR AR system into box making sure it rests inside the foam cut out inside of box
  • Gently place the top foam insert on top of the nanoCLEAR AR system and push into place
  • Close box and remove any labeling on the outside
  • Tape box closed and place the appropriate shipping labels on the outside

When your system has been boxed up and/or you have any questions, please call Optical Dynamics Technical Support at 8000-587-2743.

I Broke a Mold During Lens Production

The Q-2100 Lens system utilizes digital free form crown glass molds during the lens production process.  There is an infrequent possibility that a mold may break during production. Use the following tips to diagnose the reason.

Mold Breakage During the Demolding Process

Possible Cause #1: Mold was directly placed into the soaking solution before one mold was separated from the mold assembly and while still hot. This can cause thermal shock to the mold.

Solution: Demold one of the molds from the mold assembly prior to placing in the Q-Soak solution

Possible Cause #2: Improper technique when using the demolding tool

Solution: The operator needs to pry (not twist) the molds apart with the proper Optical Dynamics demolding tool. If the operator twists the demolding tool the corners of the tool may have stressed the mold to break or chip.

Mold Breakage Inside the Post Cure Chamber

Possible Cause: The mold assembly may not have been processed in a timely manner.

Solution: Ensure that the mold assembly is immediately placed into the Post Cure chamber after the initial does of light in the Main Chamber.

For additional technical support, please call the Bob’s at 800-797-2743 ext. 276 or ext. 283