Eyecare Business January/February 2020 by Denise Power

Your prescription just walked out and over to a web retailer, you say?
Enough. Try these 3 smart ideas + tactics to reclaim your turf from e-commerce competitors.

1. BE LIKE BEZOS: Leverage accounting tools to track sources of revenue and costs—on a daily basis, Walton says. Many businesses overlook this opportunity to understand their unique business drivers. “Know why you exist,” Walton says.

2. CLEAN UP ONLINE.Google your business. Does the search return correct business hours, phone, and address? Does your website have old images, dead-end links, latest review dated 2017?

3. CONNECT THE DOTS.Warby Parker links online clicks and page views to sales closed in stores to understand conversion. “Start to adopt that mindset and give yourself more information about what people are actually doing in your store,” Walton says.

For the complete article visit:

https://www.eyecarebusiness.com/issues/2020/january-february-2020/the-wild,-wild-web

VCPN February 2017 (re-post)

1. User proper grammar and punctuation: Punctuation and good grammar convey professionalism
2. Never use caps: Its like walking up to someone and yelling at them
3. Re-read what you wrote before you post or send it: Read what you have typed to make sure it’s clear, polite and helpful
4. Don’t comments when you are angry: It’s too easy to answer inappropriately in the heat of the moment
5. Question your perception of the intent of the person posting: Ask yourself if it’s possible that the other party meant something different.
6. Remember that the words you’re seeing were written by people: If you wouldn’t say to someone’s face what you’re about to write digitally, don’t, its that simple

For the full article visit visioncareproducts.com

Optometric Management August 2019 by Jim Thomas

• How do you manage an motivate staff? “managing employees is an art unto itself, as each is unique with different personalities, motivations, and needs,” writes Trudi Charest, R.O. in Manage by Personality.” However, most employees fall into one of four basic personality types: controller, announcer, intellect or insider. By first recognizing the personality, managers can then tailor their approach. For example, the controller will likely respond to competitive situations and recognition.
• How do I respond to a patient who walks with his prescription, purchases glasses elsewhere and then returns with a complaint about them? Neil Gailmard, O.D., recommends first listening to the complaint and then identifying the problem, which could be an issue with the prescription, PD, seg height or frames. The problem will usually dictate the response. For example, a , “frame problem is really not your problem because you did not sell this frame,” writes Dr. Gailmard. The payoff of this effort? The doctor gets recognized ‘as the true expert in visual science.” In addition, “Building goodwill with the patient that converts to loyalty and referrals is worth some time and effort,” notes Gailmard.

For full article: https://www.optometricmanagement.com/issues/2019/august-2019/starting-with-a-question