Flash Fill Unit Troubleshooting

My flash fill stand will not turn on? First double check to make sure the unit is plugged in and the power switch is on. Next, double check the fuses in the back of the unit. If neither are the cause, please give the technical support department a call.

My flash fill stand seems to be leaking from the valve? First, make sure the valve is completely closed. Next remove the valve knob by twisting counter clockwise and pulling. Look to make sure that the two red rubber gaskets are seated inside the valve needle opening. Finish by cleaning the valve knob with IPA and a lint free cloth. If additional help is needed, please call technical support.

Be Our Guest

Repost The New OD, Optometric Management March, 2015

In today’s evolving healthcare environment, it’s become vital to separate yourself and your parctice from the crowded landscape. Utilizing proven business models from the marketplace is a great place to start.

Consider the elite hotel brands across the globe whose mission has become impeccable customer service. …This high level of doing business can become your way of doing business if you follow these simple principles

  1. The Art of the Greeting – Ensure that your staff members greet patients by saying, “Welcome to (insert practice here). My name is (insert staff member’s name). How may I help you. Reminding patients where they’re receiving excellent patient care helps establish your brand. Bellman
  2. Dress for Success – From the front desk to the technician, and especially in the optical center, it’s important to have a uniform or dress code.
  3. The Attitude – You can’t train happy and nice and good social skills are hard to learn, too. Therefore, it’s imperative to begin with the end result in mind and hire for personality rather than job skills or experience – in certain positions.
  4. Be Our Guest – Develop a culture that promotes the patient as a guest. When you pass a patient in the hallway, say hello or offer a friendly smile and make sure your staff does the same.
  5. Classy Clinics – Closely monitor your physical space. Please your eyes where patients do by sitting in your waiting room, exam rooms and optical and notice everything.
  6. Don’t Tell the Patient, Show Them – When you are staying at a prestigious hotel, you’re taken there by a staff member. Your staff should do the same.

Providing 5-start service is a great way to build patient loyalty and increase referrals.

Louisville Hosts Thousands of Athletes

Louisville, Kentucky, the home of Optical Dynamics, will host thousands of athletes for the annual IRONMAN Louisville event October 13th. Situated on the Ohio River in north-central Kentucky, the race takes athletes through a variety of Louisville’s scenic areas, including Waterfront Park, Oldham and Henry Counties, and the city of LaGrange. Athletes will end their journey with a finish line celebration at Fourth Street Live.

The 140.6-mile triathlon consists of a 2.4-mile swim, a 112-mile bike ride and a 26.2-mile run on a course that features the Louisville waterfront and urban and rural settings.

“With its downtown finish line, considered among the most exciting in the sport, Louisville is one of the most vibrant Ironman venues on the circuit,” Philip LaHaye, vice president of North American operations for Ironman, said in a news release.”

Several Optical Dynamics employees will be cheering on the athletes as they participate in this endurance event. Special words of encouragement to Optical Dynamics friend Jennifer Williamson. Go Jenn!!!

Understanding the Service Help Screen on your Q-2100: Codes 01, 02, 03

Each line in the menu is designed to display problems for specific machine functions. When the machine cannot accomplish a function it will indicate SERVICE on that particular line.

01 Post Cure Temperature

Cause: This message can be caused by leaving the Post Cure Drawer open for extended periods of time or the drawer being opened to frequently.

Response: (1) Follow the instructions given by the machine. (2) If the message comes back, please call Technical Support for further information 800-587-2743.

02 Light Intensity

Cause: The top Actinic, bottom Actinic and Post Cure bulbs all have photo detectors that monitor the intensity of the light coming from the bulbs. If this message occurs it means that one of the aforementioned sections is not producing an acceptable amount of light.

Response: (1) Follow the instructions given by the machine. (2) If the problem continues, check to see if all the bulbs in that section are working. If you have a bulb that is not working, check to see if the bulb has become loose in the lamp holders. (3) If the bulb feel tight in the lamp holders, witch the bulb with a different bulb in that section that you know is working. This will determine if it is just the bulb that has blown out of if it is the machine that has a malfunction. (4) For any further information or if parts need to be ordered call Optical Dynamics 800-587-2743.

03 Lamp Power

Cause: At lease one of the lamps in the top Atinic, bottom Actinic or Post Cure sets is not receiving power.

Response: (1) Follow the instructions given by the machine. (2) If the problem continues, check to see if all the bulbs in that section are working. If you have a bulb that is not working, check to see if the bulb has become loose in the lamp holders. (3) If the bulb feels tight in the lamp holders, switch the bulb with a different bulb in that section that you know is working. This will determine if it is just the bulb that has blown or if it is the machine that has a malfunction. (4) For any further information or if parts need to be ordered call Optical Dynamics 800-587-2743.

In-House Lens Production Provides Freedom

CV616 ImageCrystal Vision Optical in Saskatchewan Canada, owned by James Hollstein, licensed optician, has been using the Q-2100 Digital Lens System and nanoCLEAR AR since 2006. When asked what he likes best about the technology, he responded “freedom”. “I now have freedom from the big labs for 90% of my lens sales,” he shared. “Most orders are complete same day and my in house lab costs are low enough to compete in any market and still make a profit,” he added.

The onsite lens production also adds a level of service, not readily available at other optical locations in the area. When asked to share a success story, Hollstein detailed, “A man and his wife wanted two pairs of glasses each. They were all progressives. They each wanted sunglasses. They were amazed that all their glasses were ready the next day and they impressed with service we can provide with our Optical Dynamics system.”