Thunder Over Louisville!

Thunder Over Louisville, the exciting annual kickoff event of the Kentucky Derby Festival is the largest annual firework show in North America and is spectacular!

Thunder starts in the afternoon with an air show, followed by the fireworks show at 9:30PM. Eight 400-ft barges launch the fireworks from both sides of the 2nd Street Bridge and from the bridge itself. Up to 750,000 people attend this amazing spectacle along the Ohio river each year.

If you ever find yourself in Louisville on the Saturday 2-weeks before Kentucky Derby Day, make plans to spend the night and experience for yourself the majesty of Thunder Over Louisville! Happy Thunder!!!!

 

Turn Your Staff into Marketers

Rebecca Jonhson, Optometric Management

MarketingMarketing is more than communicating the value of a product and making a sale. It is about building relationships that result in trust and increased business. Creating a patient-centered experience with a feeling of community is the best marketing tool to ensure a loyal following of patients who enthusiastically refer friends and family.

Let’s take a look at some role-based marketing opportunities.

Appointment scheduler – MARKETING MESSAGE:
“You made the right decision.” The solution is to regularly schedule time with your employees to discuss the uniqueness and mission of your practice. Make sure employees can list reasons a perspective patient would receive value by choosing your practice.

Front desk receptionist – MARKETING MESSAGE:
“You had me at hello.” Keeping personal notes in the patient’s file reminds the receptionist to celebrate the patient. For instance, “Mrs. Parker, I saw that Jason got a baseball scholarship at Georgia Tech. I bet you are proud.”

Technician – MARKETING MESSAGE:
“You are in good hands.” A pre-test script increases the confidence of the technician in discussing technology.

Optician – MARKETING MESSAGE:
“You received quality and value.” Reassuring the patient of the quality and value of the products you provide fosters patient referrals, great reviews and satisfied patients. The optician should follow-up with the patient within two weeks of the purchase to ensure the patient is satisfied with his/her new eyewear.

Checkout/biller – MARKETING MESSAGE:
“You are welcome back.” The checkout experience should be compared with the grand finale at a fireworks’ display, not a sterile discussion of insurance and out-of-pocket expenses. Look to delight your patient with this last impression. For example, a vase of fresh flowers on the desk and an offer of a Hershey’s Kiss or a York Peppermint Pattie can create the perfect ending. Also, attach a “Like Us on Facebook” postcard to the appointment card.

Proper Sure Seal Application

ONE: Cut lenses to eye size of crib lenses down to remove tacky edges

TWO: To prepare your new Sure Seal tube for application, rotate the handle until you can just see the jelly like coating appear on the top

THREE: Rotate the handle 4 clicks and apply Sure Seal hydrophobic coating to the lens by blotting contents of tube once on front surface. Rotate the handle 4 more clicks and place a blot on the back surface. NOTE: Each application of Sure Seal will require 4 clicks of the handle.

FOUR: Carefully polish the jelly like coating over the entire surface of the lens with a Kimwipe or similar lens tissue until a uniform haze has developed over both the front and back surface. Be sure to recap the Sure Seal tube after use.

FIVE: Place Sure Seal coated lenses in Post Cure annealing oven for 10 minutes.

SIX: Upon completion of the 10 minute annealing cycle, wash the pair of lenses with Q-Soak and an AR cloth under hot running water to remove the excess buffed coating.

SEVEN: Clean lenses with Q-Spray

Note: if at any time you observe your hydrophobic coating to become discolored from its original condition, it should be properly disposed of. A new tube should be used at this point. Failure to do so will result in a less than quality product.

Build Your Own Discount Plan for Local Employers

According to an AOA Third-Party/Managed Care Survey, “the typical OD patient profile includes 50.5% of patients covered by private insurance plans.” Although managed care acceptance does help increase patient traffic, it may not always help increase practice profits. As this trend continues to expand, creating your own discount plan for local employers can help you compete and profit in the growing managed care market.

As a Q-2100 system owner you have a unique advantage in creating your own discount vision plan. By promoting the clearLIGHT, sunSMART, ultraSUN and nanoCLEAR AR products you produce in office, you have a very controlled cost of goods. For Rx orders that are outside of your production range, you can supplement at Q-owner prices through Vision Dynamics Lab. By utilizing your proprietary products, you don’t have to guess or spend countless hours trying to figure out how a discount plan will affect your profits. You can be confident that the program will help grow your business.

Set up a program that gives a certain percentage or dollar amount off the services and eyewear you provide. Offer the program to small and medium sized local employers who do not currently offer a vision care plan to their employees.  Offer the program at no cost to the employers and your program becomes a value added benefit they can offer their staff and families.

Create the collateral material that explains your program with what is included and what is not. Assign an identification code to each business you are going to solicit. Create a membership card with the identification code that explains the discount program that can be handed out to their employees. Track the visits via the identification code to track your success.

Optical Dynamics Introduces amplifEYE Monomer

amplify logo black greenHave you added ampliFEYE? It’s like HDR for your EYES! Through advanced spectral filtration, amplifEYE lenses selectively block color waves for a more vibrant and saturated view of the world.

Designed for outdoors use, haze an glare are virtually eliminated and color contrast is enhanced for surroundings bursting with color.

amplifEYE with elephants

Available for use with the Q-2100, amplifEYE lenses boost color perception for vivid shades of blue, green, and red.

Call for more information on how to add amplifEYE to your practice today! 800-797-2743

Eye Mobile Expands Digital Lens Lab

Eye Mobile, located on the island of Antigua, expanded their Q-2100 Digital Lens Lab to accommodate their growing business. With additional equipment, production volume is increased to meet their growing demand for clearLIGHT, sunSMART, ultraSUN, blueVIEW, amplifEYE, and nanoCLEAR AR.

Launched in 2007 Eye Mobile started out as just that, a first of its kind vision care provider not limited to an office space. As the operation’s tag line indicates, Eye Mobile “brings vision care closer to you.” Utilizing digital technology, patients obtained a comprehensive eye examination in the comfort of their own home, office or even at school. And the services weren’t limited to Antigua alone, but Barbuda, St. Kitts, Nevis and Montserrat as well.

By 2012, a second market was seen with the need to locate a branch downtown. Many a cruise ship passengers would come to them having lost a contact lens while swimming, desperately needing another, while others who had broken their glasses needed another pair quickly. Located on Redcliffe Quay waterfront, the branch was modernly designed and convenient for persons living and visiting St. Johns.

As mentioned on their Facebook page, “Even more intriguing was the speed at which the company can provide service, thanks to the digital lab that has been implemented. Using liquid monomer technology, Eye Mobile is able to make its own lenses. As such, (for most prescriptions) patients can obtain their glasses quickly, imagine that! Two weeks wait for completed glasses have become the exception and not the norm at Eye Mobile!”

We congratulate our friends at Eye Mobile and their ever expanding business!

Dispensing Glass

Did you know Optical Dynamics’ partner lab Vision Dynamics Laboratory is the largest independent glass lens processor in the U.S.?

Read a Q&A on dispensing glass as shared in Eyecare Business

Question: Are there restrictions on using glass lenses?

Answer: In general, most people benefit from the superior visual clarity provided by glass lenses. In higher prescriptions, the dispense and customer must manage the frame dimensions. Glass lenses are usually contra-indicated for children, those patients participating in high-impact activities or anyone who has limited vision in one eye. Mike Yager, Vision Dynamics Lab.

Question: Does dispensing glass lenses present any particular challenges in fitting or processing?

Answer: Processing glass lenses presents some interesting challenges for labs. As a glass lens processor yo must have specific equipment dedicated to only processing glass. The lab mus also have people experienced in processing glass which is quite different than plastic. Each index has its own characteristics and nuances including how lenses are chem-hardened at the end of the process. Because of this only a handful of labs are comfortable or skilled in processing glass. Mike Yager, Vision Dynamics Lab

When Will I Get My Package?

At Optical Dynamics,  our primary method of shipping is UPS* ground service. With a major UPS hub located right down the street at the Louisville International Airport, we can provide quick delivery to most states using traditional ground shipping methods. Orders always go out the following business day after they are received and the majority go out the same day they are received**. Expedited service of 2nd day air or overnight is also available upon request. Below is a delivery map detailing the time to your part of the country.

*Most packages shipped to NYC are shipped via FedEx ground for a two day service level. **Unless account is on credit hold.